Welcome to the Tripzo Policies page. At Tripzo, we value clarity, honesty, and your trust throughout the visa consultancy process. These policies describe how we operate, how your data is handled, what you can expect from us, and what we expect from you. By engaging our services, you agree to adhere to these guidelines.
Scope of Our Services
Tripzo offers professional visa consultancy and documentation support for applicants based in the UK. This includes:
-
Visa eligibility assessment
-
Guidance on required documents
-
Review and organisation of documentation
-
Application preparation assistance
-
Advice until submission
Please note that visa approval is entirely at the discretion of the relevant embassy or consulate. We provide guidance and support — we cannot guarantee visa outcomes.
Client Responsibilities
You agree to provide accurate, complete, and truthful information at all stages of the application process.
This includes:
-
Personal information
-
Passport details
-
Supporting documents
-
Travel history
-
Financial records
Any incorrect, misleading, or incomplete information may lead to visa delays or refusals, and Tripzo will not be liable for consequences arising from false data.
Fees & Payments
Our pricing includes our consultancy and service charges. Government visa fees, embassy service fees, and courier charges are separate and must be paid directly by you, unless otherwise stated.
-
Service fees must be paid before starting work on your application.
-
We may require a deposit to book appointments or begin document review.
-
Failure to complete payment may result in suspension or cancellation of services.
Refund Policy
Tripzo is committed to fair and transparent policies. Refund eligibility depends on the stage of your application:
-
Before file commencement: If you cancel before we begin document preparation or submission, you may be eligible for a refund of the consultancy fee (minus any admin charges).
-
After process commencement: Once we begin preparing documentation or submission, service fees are non-refundable.
-
Visa refusal is not a guarantee of refund: Visa rejection alone does not qualify for a refund, because the decision lies with the embassy.
Refund requests must be submitted in writing within a specified timeframe (e.g., 7 days) of cancellation or visa refusal. Specific refund terms, including any administrative fees or exceptions, will be clearly outlined in your service agreement.
Privacy & Data Protection
Protecting your personal information is a priority. Tripzo handles your data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
We collect personal data only for the purpose of providing visa services — such as:
-
Identity information (name, passport number, DOB)
-
Contact details (email, phone)
-
Travel and visa history
-
Financial information for eligibility review
Your data will be processed securely and shared only when necessary with relevant authorities, visa processing centres, or service providers directly involved in your application. We do not sell, lease, or rent your personal data to third parties.
You may request access to, correction of, or deletion of your personal data in accordance with applicable laws.
Confidentiality & Document Handling
All documents and personal information you share with Tripzo are treated as confidential. We take reasonable steps to protect your data from unauthorised access or misuse.
However, you acknowledge that certain data may be shared with visa authorities, application centres, or service partners as required to complete your application.
Confidentiality & Document Handling
All documents and personal information you share with Tripzo are treated as confidential. We take reasonable steps to protect your data from unauthorised access or misuse.
However, you acknowledge that certain data may be shared with visa authorities, application centres, or service partners as required to complete your application.
Timelines and Processing
Processing durations given by Tripzo are estimates based on current embassy processing times and historical averages. Actual timings may vary due to embassy schedules, public holidays, or additional review requests. Tripzo is not liable for delays caused by external authorities or unforeseen circumstances.
Cancellation & Rescheduling
You may cancel or reschedule appointments with sufficient notice. Specific timelines (e.g., 24–48 hours) will be provided in your service agreement.
Late cancellations or no-shows may result in forfeiture of service fees if work has already started or appointments were booked on your behalf.
Dispute Resolution & Governing Law
Any disputes arising from services provided by Tripzo will be governed by the laws of England and Wales. Where possible, disagreements will be resolved through direct communication. If required, legal processes will take place in UK courts.
Amendments to Policies
Tripzo may update these policies from time to time to reflect changes in the law, industry best practices, or operational needs. Continued use of our services after updates indicates your acceptance.
