Refund & Cancellation

At Tripzo, we believe in transparency and fairness. This Refund & Cancellation Policy explains how refunds, cancellations, and service changes are handled when you engage our visa consultancy services. We encourage all clients to read this policy carefully before proceeding.

Nature of Our Services

Tripzo provides professional visa consultancy and documentation support. Our services include eligibility assessment, guidance, document review, and application preparation.

Please note that visa decisions are made solely by embassies, consulates, or visa authorities. Tripzo does not influence or control visa approvals and therefore cannot guarantee outcomes.

Service Fees & Non-Refundable Charges

Our service fees cover time, expertise, and administrative work involved in preparing your visa application.

Once any of the following activities have begun, service fees become non-refundable:

Eligibility assessment or consultation has been completed
Document review or preparation has started
Application forms or cover letters have been drafted
Appointments have been booked on your behalf
Any part of the application process has been initiated

This applies regardless of the final visa decision.

Refund Eligibility (Before Service Commencement)

You may be eligible for a partial refund only if you cancel before any work has started on your application.

Refunds at this stage may be subject to administrative or processing charges
Any third-party fees (e.g. booking platforms, payment gateways) are non-refundable
Refund requests must be submitted in writing

Once work begins, refunds are no longer applicable.

Visa Refusal & Refunds

A visa refusal does not qualify for a refund.

Visa applications are assessed by independent authorities, and outcomes depend on multiple factors including documentation, travel history, and embassy discretion. Tripzo’s role is advisory and supportive, not decision-making.

Cancellation by Client

If you choose to cancel our services:

You must inform Tripzo in writing
Cancellation confirmation will be provided once received
Fees already used for completed or ongoing work will not be refunded

Late cancellations may result in full forfeiture of service fees, especially if appointments or submissions were scheduled.

Appointment Cancellations & Rescheduling

Appointments booked on your behalf are subject to availability and embassy or visa centre rules.

Missed appointments or late cancellations may result in lost fees
Rescheduling may not always be possible
Tripzo is not responsible for embassy or visa centre cancellation penalties

Any rescheduling support provided will be subject to additional charges, if applicable.

Third-Party & Government Fees

Tripzo service fees are separate from:

Embassy or consulate visa fees
Visa application centre charges
Courier or biometric fees

These fees are non-refundable under any circumstances, as they are charged by third parties and government authorities.

Processing Delays & External Factors

Tripzo is not responsible for delays caused by:

Embassies or visa authorities
Additional document requests
Public holidays or system issues
Changes in immigration policies

Delays do not qualify for refunds.

How to Request a Refund

If applicable, refund requests must be submitted via email with:

Your full name
Service type
Reason for cancellation
Proof of payment

Approved refunds will be processed using the original payment method within a reasonable timeframe, subject to processing deductions.

Policy Updates

Tripzo reserves the right to update this Refund & Cancellation Policy at any time. The latest version published on our website will always apply. Continued use of our services indicates acceptance of the current policy.